Shipping policy

Free Shipping on All Orders

Nhien Stradley Store provides shipping services for customers within the United States.

Any applicable shipping fees will be displayed during checkout before completing your order.

How long does delivery take?

Estimated delivery time:

3–7 business days

Please note:

  • Delivery time begins after your order has been processed and shipped.

  • Pre-order products, if available, may have different delivery timelines based on product availability.

  • Delivery times may vary due to carrier delays, weather conditions, holidays, or other circumstances outside our control.

Where does Nhien Stradley Store ship to?

Nhien Stradley Store currently ships to:

United States only

We do not offer shipping to Canada or other international destinations.

Please note:

Shipping restrictions may apply to certain products due to factors such as:

  • Applicable federal, state, or local regulations

  • Product-specific shipping requirements

  • Package size or weight limitations

  • Carrier delivery restrictions

  • Certain delivery address types

How will my delivery be shipped?

Nhien Stradley Store works with reliable shipping carriers to deliver customer orders.

The shipping carrier and delivery method may be selected based on factors such as:

  • Order contents

  • Shipping destination

  • Available carrier services

Once your order has shipped, you will receive a shipment confirmation email with tracking information.

I ordered more than one item. Will they all be delivered at the same time?

We make every effort to ship your items together whenever possible.

However, some orders may arrive in separate packages depending on:

  • Product availability

  • Warehouse processing

  • Shipping methods

  • Carrier arrangements

When an item has shipped, you will receive a shipment notification email with tracking details.

Can I change the delivery address of my package after it has been shipped?

Unfortunately, once an order has been shipped and is already in transit, we cannot guarantee that the delivery address can be changed.

If you need to update your address, please contact us as soon as possible after placing your order.

If an order cancellation request is submitted within the available processing window, we will make reasonable efforts to assist.

Please note:

  • If a customer requests cancellation after the order has already entered processing or shipment, any applicable return shipping costs may be the customer's responsibility.

  • If an incorrect address is provided by the customer and the package is lost or cannot be recovered, Nhien Stradley Store cannot be responsible for the loss.

Customers are responsible for ensuring that all shipping information is accurate before completing checkout.

What should I do if I received a different product than what I ordered?

If you receive an incorrect item, please contact our customer support team as soon as possible.

Please provide:

  • Order number

  • Customer name

  • Description of the issue

  • Photos of the received product if applicable

We will review your request and provide assistance.