Terms of service

Last Updated: August 10, 2026

1. Introduction

These Terms of Use (“Agreement”) constitute a binding agreement between you (“You” or “User”) and Nhien Stradley Store (“we,” “us,” or “our”).

This Agreement governs your use of our website, your account, and your purchases of products through our online store.

By accessing or using Nhien Stradley Store’s website, creating an account, browsing products, or completing a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

If you do not agree with these Terms, you must stop using our website and services.

1.1 Consent and Other Agreements

By using Nhien Stradley Store’s services, you agree to comply with these Terms of Use and any additional policies that apply to your use of our website, including:

Privacy Policy

Shipping Policy

Return & Refund Policy

Commercial Terms

If any specific product or service terms conflict with these Terms, the more specific terms will apply.

2. User Account, Accuracy, and Security

2.1 Creating an Account

Certain features of Nhien Stradley Store may allow you to create a customer account.

When creating an account, you may be required to provide information such as:

Name

Email address

Password

Shipping information

Other necessary account details

You are responsible for maintaining accurate account information.

2.2 Information Accuracy

You agree that all information provided to Nhien Stradley Store is:

Accurate

Complete

Current

You are responsible for updating your information when changes occur.

We reserve the right to refuse or restrict access if information provided is inaccurate, incomplete, fraudulent, or misleading.

2.3 Account Security

If you create an account, you are responsible for protecting your login information.

You agree not to:

Share your password with others

Allow unauthorized access to your account

Use another person's account without permission

If you believe your account has been accessed without authorization, please contact us immediately.

3. Privacy Notice

Your privacy is important to us.

Information collected through Nhien Stradley Store is handled according to our Privacy Policy.

By using our website, you acknowledge that information may be collected and used for purposes including:

Processing orders

Providing customer support

Improving our services

Communicating important order updates

4. Eligibility

By using Nhien Stradley Store’s services, you confirm that:

You are at least 18 years old, or

You have permission from a parent or legal guardian to use our services

You must have the legal ability to enter into an agreement under applicable laws.

5. Purchases and Payments

5.1 Product Information and Pricing

We make reasonable efforts to ensure that product descriptions, images, prices, and availability information are accurate.

However, errors may occasionally occur.

Nhien Stradley Store reserves the right to:

Correct inaccurate information

Update product details

Change prices

Cancel orders affected by incorrect information

If an order is canceled due to an error, any payment received will be refunded.

5.2 Payment Methods and Authorization

When placing an order, you agree to provide accurate payment and billing information.

You confirm that:

You are authorized to use the payment method provided.

All information submitted is accurate.

You authorize Nhien Stradley Store to process payment for your order.

Payments are processed securely through third-party payment providers.

For payment questions, contact:

Nhien Stradley Store

Email:
mynguyen411703@gmail.com

Telephone:
732-583-5938

5.3 Order Placement and Acceptance

When you place an order, you are making an offer to purchase products from Nhien Stradley Store.

After receiving your order, we will send an order confirmation email.

The order is accepted once your product has been processed and prepared for shipment.

We reserve the right to cancel or refuse orders due to:

Product availability issues

Payment problems

Suspected fraudulent activity

Incorrect order information

5.4 Cancellations, Returns and Refunds

If you are not completely satisfied with your purchase from Nhien Stradley Store, eligible products may be returned according to our Return & Refund Policy.

Customers may request a return within:

Thirty (30) days from the date of delivery

Returned products must:

  • Be unused

  • Be in original condition

  • Include original packaging when applicable

  • Include proof of purchase

To request a return, please contact:

Nhien Stradley Store

Email:
mynguyen411703@gmail.com

Telephone:
732-583-5938

For complete details regarding returns and refunds, please review our Return & Refund Policy.

5.5 Promotions and Discounts

Nhien Stradley Store may occasionally provide promotional offers, discount codes, or special promotions.

Promotional offers may include additional terms and conditions, including:

  • Expiration dates

  • Usage limitations

  • Product exclusions

  • Minimum purchase requirements

Promotions cannot be applied to previous purchases unless otherwise stated.

We reserve the right to modify, suspend, or cancel promotions at any time.

6. Shipping Terms

6.1 Shipping Availability

Nhien Stradley Store currently ships orders within:

The United States only

We do not offer shipping to Canada or other international locations.

6.2 Order Processing and Delivery Time

Orders are processed within:

1–3 business days

After your order has been processed and shipped, estimated delivery time is:

3–7 business days

Delivery times may vary depending on:

  • Shipping location

  • Carrier availability

  • Weather conditions

  • Holidays

  • Other unexpected delays

A tracking confirmation will be sent to your email once your order has shipped.

6.3 Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

Please verify:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Email address

Nhien Stradley Store is not responsible for delays, lost packages, or failed delivery caused by incorrect information provided by the customer.

7. License to Use Services

Subject to your compliance with these Terms, Nhien Stradley Store grants you a limited, non-exclusive, non-transferable license to access and use our website for personal shopping purposes.

You may not:

  • Copy website materials for commercial use

  • Reproduce product content without permission

  • Modify website content

  • Use our website for unlawful purposes

  • Attempt to interfere with website operation

All rights not expressly granted remain reserved by Nhien Stradley Store.

8. Prohibited Conduct

When using Nhien Stradley Store’s website, you agree not to:

  • Violate applicable laws or regulations

  • Provide false information

  • Attempt unauthorized access

  • Interfere with website security

  • Upload harmful software

  • Misuse promotional offers

  • Conduct fraudulent transactions

We reserve the right to restrict access or cancel orders if we determine that a user has violated these Terms.

9. Reviews, Comments, and User Content

Customers may provide feedback, reviews, comments, or other content through available website features.

By submitting content, you confirm that:

  • You own the content or have permission to share it.

  • The content does not violate the rights of others.

  • The content is accurate and lawful.

Nhien Stradley Store reserves the right to remove content that violates these Terms or applicable laws.

10. No Warranties; Limitation of Liability

10.1 No Warranties

Nhien Stradley Store makes reasonable efforts to provide accurate product information and reliable services.

However, we do not guarantee that:

  • The website will always operate without interruptions.

  • All information will always be error-free.

  • Products will meet every individual expectation.

  • Website availability will be uninterrupted.

Our website and services are provided on an “as available” basis to the fullest extent permitted by applicable law.

10.2 Your Responsibility

You agree that your use of Nhien Stradley Store’s website and products is at your own risk.

You are responsible for:

  • Reviewing product information before purchase.

  • Following product instructions when applicable.

  • Providing accurate order information.

  • Protecting your account information.

10.3 Limitation of Liability

To the maximum extent permitted by law, Nhien Stradley Store shall not be responsible for indirect, incidental, special, or consequential damages arising from:

  • Use of our website.

  • Purchase or use of products.

  • Delays or interruptions.

  • Third-party services.

  • Events beyond our reasonable control.

Some laws may not allow certain limitations, so these limitations may not apply to all customers.

11. Electronic Communications

By using Nhien Stradley Store’s website or providing your email address, you agree that we may communicate with you electronically.

Communications may include:

  • Order confirmations

  • Shipping updates

  • Customer service responses

  • Important account information

You may unsubscribe from promotional emails at any time by following the instructions provided in those emails.

12. Intellectual Property

All content available on Nhien Stradley Store’s website, including but not limited to:

  • Text

  • Images

  • Graphics

  • Logos

  • Product descriptions

  • Website design

is owned by Nhien Stradley Store or used with permission.

You may not:

  • Copy

  • Reproduce

  • Modify

  • Distribute

  • Use website materials for commercial purposes

without prior written permission.

13. Third-Party Services

Nhien Stradley Store may use third-party services to support website operations, including:

  • Payment processing

  • Shipping services

  • Website functionality

Third-party services may have their own terms, privacy policies, and practices.

Nhien Stradley Store is not responsible for the actions, content, or policies of third-party providers.

14. Indemnification

You agree to defend, indemnify, and hold harmless Nhien Stradley Store, its owners, employees, service providers, and affiliates from claims, damages, losses, or expenses arising from:

  • Your violation of these Terms.

  • Your misuse of our website.

  • Your violation of applicable laws.

  • Your infringement of third-party rights.

15. Termination

Nhien Stradley Store reserves the right to restrict or terminate access to our website or services if:

  • These Terms are violated.

  • Fraudulent activity is suspected.

  • Applicable laws require action.

  • Use of our services creates risk to other customers or our business.

Upon termination, any rights granted under these Terms will immediately end.

16. Governing Law

These Terms of Use shall be governed by applicable laws of the United States and the state where Nhien Stradley Store operates, without regard to conflict of law principles.

Any disputes arising from these Terms shall be handled according to applicable legal procedures.